We hope that you are happy with all of your Jasmine Elaine purchases. However, if there something wrong with your purchase, returning is simple. We will gladly issue you a refund on your return within 7 days from the date you received your order.
Original shipping fees are only refunded in the case of faulty items. See below for our policy on faulty items. Please ensure your items are returned new, unused and with all Jasmine Elaine tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our customer care team by emailing info@jasmineelaine.com if you have any further questions.
SALE ITEMS
Sale and markdown items can not be returned. All items marked 'FINAL SALE' are final sale and cannot be returned. Returns and exchanges for items marked 'FINAL SALE' will not be accepted and will be sent back to the customer.
REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience simple and enjoyable. We monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your jasmineelaine.com account.
GARMENT CONDITIONS
Please take care trying on items as all products must be returned in a new and unused condition with all Jasmine Elaine tags still attached.
NONREFUNDABLE ITEMS
Face masks, bodysuits, swimwear, underwear, night wear & accessories are nonrefundable.